CRIUS ENDURANCE

Returns & Refunds Policy

Last updated: 26 August 2026

Drafting note (remove before launch): the return window, who covers return postage, and refund processing time below are placeholders modelled on a typical small-batch supplement returns policy - confirm CRIUS Endurance's actual process before launch.

At CRIUS Endurance, we want you to be completely satisfied with your purchase. If for any reason you're not, we're happy to help with a return in line with Australian Consumer Law and the process below.

Eligibility for Returns

You may return your order if:

  • The product is defective or damaged upon receipt.
  • The product differs from the advertised description.
  • The product is not what you ordered.
  • You've changed your mind (conditions below).

To start a return, contact us at hello@criusendurance.com.au within 30 days of delivery.

Change of Mind Returns

We accept change of mind returns on these conditions:

  • The item is unopened and unused in its original packaging.
  • The return is posted within 30 days of delivery.
  • Return postage is paid by you.

Contact us at hello@criusendurance.com.au to start a change of mind return and we'll confirm the return address and next steps. Please include your name, order number, and whether you'd like a refund or an exchange - we process it once the parcel arrives back with us.

Faulty, Damaged or Incorrect Items

If your item is defective, damaged, or not what you ordered, contact us immediately at hello@criusendurance.com.au. We'll provide a prepaid return shipping label where a return is needed and resolve it with a replacement or a refund. You never pay return postage when the error is ours.

Refunds

Once we receive and inspect your return, we'll notify you about the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

Exchanges

Exchanges are available for change of mind returns that meet the conditions above, and for products that are faulty, damaged, or don't match the advertised description.

Exceptions

We don't accept change of mind returns or refunds for:

  • Opened products or items that have been consumed (for food safety reasons).
  • Returns posted more than 30 days after delivery.

None of these exceptions limit your rights under the Australian Consumer Law for faulty or misdescribed products.

Contact Us

Email: hello@criusendurance.com.au